Privacy Policy

Last updated: 26 August 2026

SMS Cleaning Services Limited respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, become a client, communicate with us about our services or otherwise interact with our business.

It also explains your rights under UK data protection law.

1. Who We Are

SMS Cleaning Services Limited is a company registered in England and Wales.

Company name: SMS Cleaning Services Limited
Company number: 05209077
Registered office: 47a Temple Road, London, NW2 6PN
Telephone: 020 8841 8669
Email: info@smscleaningservices.co.uk
Website: www.smscleaningservices.co.uk

For the purposes of UK data protection law, SMS Cleaning Services Limited is the data controller responsible for the personal data covered by this Privacy Policy.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect and process information including:

• your name;
• company or organisation name;
• job title or position;
• business address;
• email address;
• telephone number;
• information contained in enquiries, correspondence or quotation requests;
• information required to provide and manage our cleaning services;
• billing, invoicing and payment information;
• records of communications between you and SMS Cleaning Services Limited;
• information about your use of our website, such as IP address, browser type, device information and pages visited; and
• information collected through cookies and similar technologies.

We aim to collect only the information reasonably necessary for the purposes for which it is required.

3. How We Collect Personal Information

We may obtain personal information:

• directly from you when you contact us;
• when you complete a form on our website;
• when you request a quotation or site visit;
• when you enter into or discuss a cleaning-services agreement with us;
• through telephone calls, emails and other correspondence;
• from organisations for which you work;
• from publicly available business sources, such as company websites, business directories and professional networking platforms;
• from existing clients, suppliers or business contacts where appropriate; and
• automatically through our website using cookies and analytics technologies.

4. How We Use Your Personal Information

We may use personal information to:

• respond to enquiries and quotation requests;
• arrange site visits and assessments;
• prepare quotations and proposals;
• enter into and manage cleaning-service agreements;
• provide and administer our cleaning services;
• communicate with clients and their representatives;
• manage invoices, payments and accounting records;
• maintain our business and client records;
• deal with complaints, enquiries or service-related issues;
• improve our website and services;
• protect the security of our website, business and systems;
• comply with our legal and regulatory obligations; and
• where permitted by law, contact businesses that may reasonably be interested in our commercial cleaning services.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to enter into or perform a contract with you.

Legal obligation – where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include operating and improving our business, responding to business enquiries, maintaining client relationships, protecting our business and carrying out proportionate business-to-business marketing.

Consent – where we have specifically asked you for consent. Where we rely on consent, you may withdraw it at any time.

6. Business-to-Business Marketing

From time to time, we may contact businesses and business representatives who we reasonably believe may be interested in our commercial cleaning services.

We may obtain business contact information from publicly available sources, including company websites, business directories and professional networking platforms.

Where we process an individual’s business contact information for direct marketing, we will do so only where there is an appropriate lawful basis under UK data protection law.

Where permitted, we may rely on our legitimate interests in promoting and developing our commercial cleaning business.

We do not sell personal information to third parties.

You have the right to object to the use of your personal information for direct marketing at any time.

Every marketing email we send will provide a straightforward way to opt out of further marketing communications. You may also request removal from our marketing list by contacting:

info@smscleaningservices.co.uk

Once an objection or opt-out request has been received, we may retain limited information on a suppression list to ensure that we respect your request and do not contact you again for marketing purposes.

7. Sharing Your Personal Information

We do not sell or rent personal information.

We may share personal information where reasonably necessary with trusted third parties that assist us in operating our business, including:

• website hosting and IT service providers;
• email and communication providers;
• accounting and bookkeeping providers;
• payment and banking providers;
• website analytics providers;
• professional advisers such as accountants, insurers or legal advisers; and
• government authorities, regulators or law-enforcement bodies where required by law.

Where third parties process personal information on our behalf, we expect them to protect the information appropriately and use it only for the authorised purpose.

We may also disclose information where necessary to establish, exercise or defend legal rights or where required by law.

8. International Transfers

Some technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, contractual and regulatory requirements.

The period for which information is retained will depend on factors such as:

• the nature of the information;
• our relationship with you or your organisation;
• applicable legal and accounting requirements;
• whether the information is required to establish or defend legal claims; and
• whether you have requested that we stop using your information for a particular purpose.

When personal information is no longer required, we will delete it securely or anonymise it where appropriate.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

Access to personal information is restricted to employees, service providers and other authorised persons who have a legitimate business need to access it.

However, no internet-based system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted electronically.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that can help a website function correctly, remember preferences and provide information about how visitors use the website.

We may use:

• strictly necessary cookies, which are required for the website to operate;
• functional cookies, which help provide website features;
• analytics cookies, which help us understand how visitors use our website; and
• other non-essential cookies where appropriate.

We use website analytics tools, which may include Google Analytics, to help us understand website traffic and usage.

Where consent is required for non-essential cookies or similar technologies, these technologies should not be activated until you have provided the appropriate consent.

You can change or withdraw your cookie preferences where our website provides a cookie-management facility. You can also manage cookies through your browser settings.

Further information about the cookies used on our website may be provided through our cookie notice or cookie settings.

12. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by any external website you visit.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you certain rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain types of processing;
• object to direct marketing at any time;
• request transfer of certain information to you or another organisation;
• withdraw consent where processing is based on consent; and
• raise a concern about how your personal information has been handled.

These rights are subject to certain legal conditions and exemptions.

We may need to verify your identity before responding to a request.

You will not normally be required to pay a fee to exercise your data protection rights.

To make a request, please contact:

Email: info@smscleaningservices.co.uk
Telephone: 020 8841 8669

14. Complaints

If you have a concern about how we collect or use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about making a complaint is available at:

www.ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website and the date at the top of this Privacy Policy will show when it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how SMS Cleaning Services Limited handles personal information, please contact us:

Telephone: 020 8841 8669
Email: info@smscleaningservices.co.uk
Website: www.smscleaninservices.co.uk

Registered in England and Wales – Company No. 05209077
Registered Office: 47a Temple Road, London, NW2 6PN